Shipping policy
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location:
- Ukraine: 3-7 business days
- United States: 7-14 business days
- International Shipping: 10-20 business days (varies by country)
Please note that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may impact delivery times.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking details once your order has been shipped. Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in the shipping cost.
Lost or Damaged Packages
We are not responsible for lost or damaged shipments once they leave our facility. If your package is lost or arrives damaged, please contact the shipping carrier to file a claim. However, we will do our best to assist you in resolving any issues.
Returns Due to Incorrect Address
If a package is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for reshipping costs.
If you have any questions about our shipping policy, feel free to contact us at touchimals@gmail.com